Bilingual Customer Service Representative (English, French)

This position provides exposure to automotive dealer environments, corporate and regional. Must have the ability to listen and pin point main course of action and update files so other departments are made aware.

Essential duties:
Handle a high volume of both English and French customer inquiries, complaints and concerns
Create files, maintain logs and records of contacts, inquiries and correspondence
Access and use a variety of information resources
Investigate escalated customer cases
Communicate with management, dealerships and other internal personnel
Develop high quality responses to written correspondence
Communicate recurring product problems to supervisor/manager
Maintain resource materials
Administrative functions as required
Desired qualifications:
Post secondary degree
Minimum 1-2 years experience, preferably in the automotive industry
Excellent communication skills, oral and written
In-depth investigative and analytical skills
The ability to manage multiple priorities and meeting deadlines
highly motivated and a team player
solid knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
These are both 12 month contracts with possible extensions.

Interested candidates should apply directly to [email protected]